Shipping

Orders are typically processed within 2 business days, though some items may take longer to fulfill. You'll receive tracking details once your order has shipped.

We ship across Canada and the United States.

Prince George residents, enjoy free in-town pickup or delivery on most items.  Qualifying products will be clearly marked on the page. 

Returns

We accept returns within 30 days of delivery on eligible items.

• Items must be unused and in original condition
• A $12.00 CAD flat-rate return shipping fee applies
• Customers returning from the US are responsible for their own return postage

Non-returnable items:

• Food or treats (for safety reasons)
• Custom or personalized products
• Sale items and final sale items
• Gift cards

Have questions about your specific item? Get in touch

To start a return: Go to the Help section of our website and click Request Return.

View our full policies here: Shipping Policy  Return Policy