*Item ships from US. Duties & customs fees may apply for Canadian customers

Shipping

Orders are typically processed within 2 business days, though some items may take longer to fulfill. You'll receive tracking details once your order has shipped.

We ship across Canada and the United States.

🐾 Prince George locals: Free in-town pickup or delivery is available on most items. Note that this option cannot be combined with items that require shipping — please place separate orders if your cart includes both.

Returns

We accept returns within 30 days of delivery on eligible items.

• Items must be unused and in original condition
• A $12.00 CAD flat-rate return shipping fee applies
• Customers returning from the US are responsible for their own return postage

Non-returnable items:

• Food or treats (for safety reasons)
• Custom or personalized products
• Sale items and final sale items
• Gift cards

Have questions about your specific item? Get in touch 

To start a return: Go to the Help section of our website and click Request Return.

View our full policies here: Shipping Policy Return Policy